Question 1

What can I expect from an assessment?

Accepted Answer

The assessments typically include the following components:
 • Send an enquiry (https://www.ihealthhub.au/contact-us)to our team
 • We will contact you to discuss the assessment, obtain additional information and provide a formal quote
 • Collate relevant documentation that is relevant for the assessment. This will vary depending on the type of evaluation.  Examples include medical reports, referrals, academic reports, NAPLAN results, and any other allied health or medical reports of potential relevance.

On the day of the evaluation:

Please allocate 3 hours for the clinical interview and assessment. If additional time or a subsequent appointment is required, we will discuss it on the day. Please take all medications as prescribed as you typically would. We also encourage you to consume adequate food prior to the evaluation and bring a health snack along with you. The day of the evaluation will be split into two parts:
1.  Clinical Interview: The clinician will complete an interview with the individual being referred and/or other stakeholders in attendance, such as parents or formal support. The interview will be clinician-led and include a discussion around background information, medical/health history and current concerns. 
2. Assessment Phase: This includes completing psychometric tasks relevant to the referring questions.

What’s Next?
 • Review of Collateral information: Following the assessment, the clinician will review any collateral information provided and contact additional stakeholders as needed. 
 • Report: The clinician will develop and provide the report within 4 weeks of completing the assessment, pending payment has been received. 
 • Feedback session (optional):  Following the assessment, we provide the option for a feedback session to review the report in detail, including discussing findings, potential diagnoses, personalised recommendations, and answering any questions.

Question 2

Where do I go for the assessment?

Accepted Answer

We have several options available, including:
 • In-clinic: We have various clinic rooms available that can be utilised across Australia. 
 • Home Appointments: We are an outreach service and can provide evaluations in the comfort of your home. 
 • Correctional Centres
 • Medical Clinics or other suitable private locations

Please send us an enquiry,(https://www.ihealthhub.au/contact-us) and we can explore the most suitable option.

Question 3

Do I take my medication on the day of the assessment?

Accepted Answer

Typically, yes! However, please speak to your clinician prior to your appointment regarding medication, as some medications may impact test performance.

Question 4

Do I need to take anything to the assessment?

Accepted Answer

We encourage you to bring the following on the day of your assessment:
 • Relevant Documentation: This will vary depending on the type of evaluation.  Examples may include medical reports, referrals, academic reports, NAPLAN results, and any other allied health or medical reports of potential relevance.  
 • Medication Chart and Medication (if prescribed)
 • Water and a healthy snack 
 • Glasses/hearing aids or other mobility aids as needed
 • Support person, if preferred

Question 5

How do I pay?

Accepted Answer

Payments can be made via direct debit. Please refer to your invoice for specific payment details. We require the full balance of the assessment before we can release the report.

Question 6

Cancellation Policy

Accepted Answer

Cancellations made within two business days (48 hours) of the scheduled appointment, including no-shows on the day of the appointment, will incur a 50% cancellation fee (+ GST if relevant). Travel-related costs (if quoted) will also be incurred for cancellations on the day of the evaluation.

Question 7

When will I receive my report?

Accepted Answer

You will receive your report within four weeks of completing your evaluation, pending payment has been received. This timeframe ensures that we have sufficient time to collect questionnaires, compile collateral information, and complete discussions with relevant stakeholders. If you require the report earlier, please inform us,(https://www.ihealthhub.au/contact-us) and we may be able to expedite the process.

Question 8

Crisis Support

Accepted Answer

Integrated Health Hub is NOT a crisis support service.

If you are in crisis, believe someone else may be in danger, or are experiencing suicidal or homicidal thoughts, please do not use this site. Instead, call 000 immediately or use the following resources to provide you with immediate assistance 24 hours a day:
1. Lifeline:(https://www.lifeline.org.au) 13 11 14
2. Beyond Blue:(https://www.beyondblue.org.au ) 1300 22 46 36
3. Suicide Call Back Service:(https://www.suicidecallbackservice.org.au) 1300 659 467
4. Domestic Violence Hotline:(https://www.1800respect.org.au) 1800RESPECT

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